Our Company Policies and Documents
In its activities carried out in many different sectors of the paint market, DYO has adopted the approach to meet the expectations of its customers at the highest level in all processes starting from the design and extending to the use of its products. The pioneering and leading qualifications of the group, which are strengthened day by day in the emerging markets and in the changing competition environment, depend on the high level innovative character of each one of its companies and its quality approach taking continuous improvement as the basis in all areas.
DYO continues its existence in the sector as an innovative community acting in accordance with the laws and ethics, showing respect towards the environment and the nature, protecting the consumer, raising awareness, integrating it with its customers, evaluating the human resources in the best manner, adopting the "total quality" approach and participative management style and aiming to offer higher quality products at all times. For DYO, quality starts before production and continues after the product has reached the consumer.
The entire adventure of even a particle of powder is kept under control by the most advanced tests of the technology until the powder particle is turned into paint. This is because the primary objective of DYO has always been to offer the highest quality. For this reason, it strives to "create quality in the first place" and then to "make it permanent" by adding a new dimension to the quality control logic. To this end, the production inputs are repeatedly examined and compliance with the stipulated quality standards is sought at all times. Even a minor negative value will cause such inputs to be rejected.
DYO Companies have been the first ones in the Turkish paint industry to receive the TSE-ISO 9001 certification in their own branches by demonstrating their leadership in the application of "quality assurance systems" as well. Furthermore, the existing Quality Management System at DYO Boya Çiğli Plant, improved in line with the additional expectations of the automotive and sub-industry customers, was also certified with ISO/TS 16949 in 2008.
The systems in terms of receiving and examining customer complaints and giving feedback to customers and measuring customer satisfaction are currently available in DYO Çiğli and Dilovası Plants and with the TS ISO 10002 Customer Satisfaction Management System standard, it has been aimed to improve and develop these systems one step further and to announce DYO’s strength in this respect to the public by receiving the TS ISO 10002 certificate in 2010. DYO has made a DIFFERENCE in its sector as the FIRST COMPANY to to be entitled to receive this certificate. In 2010, both Plants received the TS EN ISO 14001 Environmental Management System and TS 18001 (OHSAS) Occupational Health and Safety Management System certificates. With the revision of the TS 18001 standard, the transition to the TS ISO 45001 Occupational Health and Safety Management System was made and the certificate was awarded.
In 2013, Dyo Boya Fabrikaları was entitled to receive the ISO 50001 Energy Management System certificate, which indicates sustainable and environmentally friendly production and led the sector in this regard.
DYO entered into an important process in its quality journey in 2013. It was the first paint company to implement the EFQM Excellence Model by signing the National Quality Movement Declaration of Goodwill initiated by KalDer. It was awarded with the "5-Star Competency Certificate" in the Turkish Excellence Awards event in the same year. In 2014, it achieved success in the Aegean Region Excellence Awards, having applied to take part in the private sector category and was entitled to win the Aegean Region Excellence Award.
In addition to paint production activities, “DYO Academy Examination and Certification Department” was established by Dilovası DYO Construction Coatings, where construction painters and thermal insulation masters can prove their professional knowledge, skills and competencies. Dyo Academy is accredited by TÜRKAK (Turkish Accreditation Agency) according to TS EN ISO / IEC 17024 standard and authorized by VQA (Vocational Qualification Authority). With this structure, DYO has been the first test and certification bodies of the paint sector in Turkey.
Today, with the importance of creating an environment of trust regarding the confidentiality, integrity and accessibility of information, Dyo Boya Factories started to work on TS ISO / IEC 27001 Information Security Management System and was awarded a certificate in 2016.
In 2020, DYO deserved to receive “TSE COVID-19 Safe Production Certificate” in applications that can be implemented against pandemics. DYO is the first company to be awarded this certificate in the paint sector in Turkey.
DYO – Çiğli Factory
- TS EN ISO 9001 Quality Management System
- TS EN ISO 14001 Environmental Management System
- TS EN ISO 50001 Energy Management System
- TS ISO 45001 Occupational Health and Safety Management System
- TS ISO 10002 Customer Satisfaction Management System
- IATF 16949 Automotive Quality Management System
- TS EN ISO / IEC 27001 Information Security Management System
- TSE COVID-19 Safe Production Certificate
- PUBLIC INFO: Regulation on Prevention of Major Accidents and Reducing Their Effects
- Zero Waste Certificate
DYO – Dilovası Factory
- TS EN ISO 9001 Quality Management System
- TS EN ISO 14001 Environmental Management System
- TS EN ISO 50001 Energy Management System
- TS ISO 45001 Occupational Health and Safety Management System
- TS ISO 10002 Customer Satisfaction Management System
- TS EN ISO / IEC 27001 Information Security Management System
- TS EN ISO / IEC 17024 Personnel Certification System
- TSE COVID-19 Safe Production Certificate
- Zero Waste Certificate
Adopting the principle of "PEOPLE FIRST" in all its processes, DYO Companies systematically endeavor in improving the OHS and Environmental policy, determining the targets and processes which will fulfill their policy commitments, taking measures to improve performance when required and demonstrating compliance of the system with the requirements of such standards.
DYO strengthens its care shown to its products and its advanced level quality approach with its sensitivity towards the environment at the same time. The wastes of the facilities go through chemical and biological treatment, thereby preventing even the minor pollution that can be released into the environment while tens of thousands of tons of paint are produced. Being aware of the fact that every person has the right to live in a healthy environment, the Company will continue to serve the society with environmentally friendly products manufactured by means of following the latest technologies.
Besides having Environmental and Occupational Health and Safety Management Systems in place, the Company has executed the "Consumer Protection Agreement" with the Istanbul Chamber of Commerce and also holds the "Environmental Certificate" issued by the Ministry of Environment as the indicator of the responsible approach of its companies both towards the environment and the consumer.
Employment of qualified personnel and consciousness in use are an important part of quality at DYO. For this reason, all subsidiaries of DYO regularly provide trainings to their own employees, paint masters and customers across the country through the training programs scheduled within the organization.
While DYO is laying the foundations of the Turkish paint industry, hence bringing it to an important position on a world scale, it also makes continuous and regular investments in R&D activities. DYO constantly responds to the changing and renewing customer needs as required by the age in the most accurate and quality manner, thanks to its R&D processes and offers tomorrow's solutions today by defining the needs to arise in the future.
DYO produces in almost every field related to paint, except for food dyes. It attaches importance in the first degree to establish and develop its own technology in this general production range. In addition to this, it closely monitors the developments in the world.
To establish paint facilities abroad, to invest in brands in foreign markets and to make our national brand a world-wide and sought-after one are among the prioritized plans of DYO pursuant to the vision and targets defined together in the 2000s.
While DYO maintains its industrial leading position in terms of local production, it is rapidly proceeding to become a well-known and sought-after brand in the world markets as well.